The water bill covers the basic rates and metered charges. The water bill has rows for the following:
- the use rate of water and wastewater
- the basic rate of water and wastewater
- the basic rate of stormwater, if the property is located in an area provided with storm drains.
We will send the water bills and water meter reading requests to the address provided by you. Report a change of address to our Customer Service, for example, if your property manager or accounting company changes. In this way, we can send the bill or water meter self-reading card to the right person or party.
Report the change using the Report changes form. You must also report the water meter reading when reporting a change.
Please remember that the contracting party, i.e. the party who has signed the contract with us, is mainly responsible for the bill. This applies also to situations in which the tenant is the payer of the bill. We can conclude a written user agreement with the tenant after receiving written consent from the lessor.
With the estimated bill, we invoice the metered charges of water in accordance with the annual estimate. The annual consumption estimate is calculated on the basis of the water meter readings reported by you and your previous water consumption. The adjustment bill is used to balance the metered charges. You will receive estimated bills that are based on the latest reported reading until you report the water meter reading.
The estimated average water consumption is around 50 cubic metres per person annually. As a new customer, we will invoice you on the basis of this estimate until you report your meter reading to us. Based on the meter reading, we will change the estimate of annual consumption as necessary.
We will send the estimated bill once a month if the total of the estimated bill exceeds EUR 50 and the water meter reading has not been reported. We will invoice the water consumption once a month in arrears, which means, for example, that the estimated water consumption and basic rates for April will be invoiced in May.
We will send you the adjustment bill when you have reported the water meter reading to us. With the adjustment bill, we will invoice the actual amount of consumed water. Based on this, the payments made through the estimated bills will be deducted from the charged sum. We will either invoice or reimburse you for the difference.
We will send you a bill based on the reading always after receiving the water meter reading from you regardless of the total of the bill. In this way, we can balance your invoicing on the basis of the actual consumption as quickly as possible. If the difference between the estimated bill and actual consumption is small, the sum to be invoiced may also be small.
The adjustment bill is based on the assumption that you have paid all your due bills. If you have not paid all the due bills, you must pay them in addition to the adjustment bill.
We recommend reporting the water meter reading regularly
If you want to only receive bills based on the water meter reading, you must read the water meter at the beginning of the month and report the reading by the fourth day of the month. Then, we will only send you bills based on the reading.
If you always record and send the reading of the first day of the month to us, we will send you the adjustment bill once in a calendar month; for example, for a period between 1 March and 31 March. If you do not send the water meter reading to us at the beginning of the month, we will send you an estimated bill, which is an annual estimate calculated on the basis of the previously reported readings, in the middle of the month.
We will continue to send estimated bills once a month until we receive the following water meter reading from you, after which we can prepare an adjustment bill based on the reading.
The water meter reading 1 March 2020 on the bill and the adjustment period
Due to the switch of the invoicing system, the reading dated on 1 March 2020 will be visible in all the first reading-based bills sent to our customers. The start date of the adjustment period, 1 March 2020, is a result of an estimated reading generated by the switch of the invoicing system.
HSY has estimated this reading on the basis of your annual consumption. We have already invoiced you up to this estimated reading with the estimated bills. With the adjustment bill, we will invoice the difference between the estimated reading and the reading reported by you.
- If your actual consumption has been lower, we will reimburse you for the difference between the estimated reading and the reading reported by you with an adjustment bill.
- If your consumption has been higher than the estimate calculated on the basis of the current annual consumption estimate, we will invoice you for the difference between this estimated reading and new reported reading with an adjustment bill.
We understand that the estimated reading and its date may be confusing and we apologise for the inconvenience caused by this. In the future, the readings in the adjustment bills will be shown as normal.